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Service Animal Policy

• Service Animals are trained dogs that assist qualified persons with disabilities.
• Carrier is PART 382-certified and reserves the right to refuse Service Animals due to aircraft size and safety.
• Service Animals must behave properly and non-disruptively; disruptive or threatening animals will not be carried.
• Service Animals must be noted in the reservation at least 48 hours prior to travel.
• Neither owner nor Service Animal may occupy last row behind boarding door, emergency exit seats, or block emergency exits.
• No fee for Service Animals unless the animal requires a separate seat due to size.
• Passengers must bring a completed U.S. Department of Transportation Service Animal Air Transportation form at check-in.
• Service Animals have boarding priority over pets.
• Accommodation may be denied due to aircraft limitations or safety concerns.

Emotional Support Animals (ESA) Policy

The U.S. Department of Transportation defines a Service Animal as an animal that assists persons with disabilities by providing emotional support. Southern Airways acknowledges this under their Service Animal policy.

Important notes:

• Service Animals include those providing emotional support.
• Service Animals must be individually trained or able to assist a person with a disability.
• Proper documentation and a completed Service Animal Air Transportation form are required at check-in.
• There is no fee for Service Animals unless the animal is too large to fit in the owner’s foot space, in which case additional seating must be purchased.
• Service Animals must be harnessed, leashed, or tethered at all times.
• Accommodation is subject to aircraft limitations and safety considerations.

Note: Emotional Support Animals are treated as Service Animals under this policy.

In-Cabin Pet Carrier Rules

• Pets must be in an approved airline pet carrier or kennel at all times during the flight (except flights 3000-3999).
• Small pets must fit on the floor at the passenger’s feet during takeoff and landing or comfortably on the lap without spilling into the aisle.
• Maximum combined weight of pet(s) at passenger seat is 15 lbs.
• Pets must be at least 8 weeks old and weaned.
• Pets cannot interfere with passenger seat belts or emergency exit access.
• Carrier accepts most dog and cat breeds but reserves the right to deny boarding for safety or fitness to fly.
• Pets must be harmless, clean, well-behaved, and require no attention during transit.
• Pets cannot be muzzled, pregnant, injured, or sick.
• Advance notice of at least 48 hours is required to confirm pet carriage; a $100 fee applies if booked within 48 hours or without prior arrangement.
• Normally two pets per flight are allowed: either two small pets under 15 lbs or one small and one large pet over 26 lbs; two large pets are generally not allowed.
• Specific flight rules:
  • Southern Flights: Up to two pets with combined weight ≤15 lbs in one carrier charged $35 fee; pets 16-40 lbs must purchase a ticket.
  • Mokulele Flights: Same as Southern but pets 16-80 lbs must purchase ticket.
  • Flights 3000-3999: Up to two pets ≤15 lbs charged $50 fee; carrier placed in foot space outside aisle; pets not fitting must occupy a seat.

Checked/Cargo Pet Rules

• Maximum kennel/crate size for pets is 40" length x 27" width x 30" height.
• Kennel/crate will be positioned on a bench seat except on flights 3000-3999 where the animal is placed safely at passenger foot space outside the aisle.
• For Mokulele flights, animals other than dogs and cats may be transported via Wikiwiki Service on a space-available basis.
  • Container size limit: 48" length x 29.5" width x 14.5" height.
  • Maximum weight including animal: 70 lbs.
  • Area is unpressurized, unlit, and not temperature controlled; aircraft altitude may reach 10,500 feet for short periods.
  • Fee: $35 per animal plus applicable federal tax (6.25%).
  • Customer must sign a liability waiver releasing carrier from damages or death of animal.
• Pets from 16 lbs up to 40 lbs (Southern) or 80 lbs (Mokulele) must purchase a normal ticket.
• One person aged 16 or older must accompany each carrier or kennel.
• Carrier reserves the right to deny boarding or levy fees for damages or cleaning related to pet transport.