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Live Animal Shipment Guidelines

• Advance arrangements with NAC are required to ensure space on the flight for live animal shipments.
• Animals must not be tendered for shipment more than 4 hours before the scheduled flight departure.
• Shipper must provide a contact phone number for notifications of flight changes; consignee phone number required on air waybill.
• All live animal shipments must be prepaid.
• Shipper must guarantee any additional charges in writing on the air waybill.
• Animals must be healthy with no signs of illness or distress; all health regulations and vaccination proofs must be met.
• Animals must be shipped in an approved airline-type kennel or suitable container meeting standards for ventilation, movement, security, protection, and leakage prevention.
• Non-airline type kennels require approval by a lead supervisor at acceptance.
• One adult animal per kennel or two puppies/kittens; no dog or cat accepted unless older than 8 weeks and weaned.
• Puppies are defined as over 8 weeks and under 6 months, not exceeding 20 lbs; puppies/kittens in same kennel must be similar size and weight.
• Animals not claimed within 4 hours of arrival will be boarded in a suitable kennel; charges are responsibility of consignee and/or shipper.
• Animals not claimed within 48 hours will be returned to shipper at shipper's expense including food and upkeep; shipper must guarantee charges in writing on air waybill.
• Declared value requests for live animal shipments must be approved by Claims Department or manager.