ANA Airline Pet Policy Summary

• ANA is glad to assist with pet travel but conditions on the aircraft may differ from your pet's usual environment.
• ANA will not be liable for any pet injury or death due to the pet's health condition, unique nature, or cage defect.
• Transportation environment varies depending on the country/region. Some countries may not allow pets as baggage due to their laws and quarantine systems.
• Required documents for import/export of animals must be confirmed by the customer with relevant authorities and prepared in advance.
• Entry requirements for pets differ depending on the country/region. Customers cannot check in their pets at the airport when entering the UK, Hong Kong, or Australia.
• New CDC guidelines for dogs on passenger and cargo flights arriving in the U.S. apply from August 1, 2024.
• Only healthy small domestic animals are accepted. Pets must not be pregnant, younger than four months, have heart or respiratory disease, sedated or short-nosed dogs (May 1 to October 31).
• Pets are exposed to temperature changes and noise during loading and unloading. Lighting in the cargo room is usually dark.
• Pet reservations are accepted by phone only. Charges vary depending on the flight area and the size and weight of the pet and cage.
• Cages must comply with IATA regulations. They must be sturdy, well-ventilated, leak-proof, and have a water supply device for hydration during transport.
• Check-in is required at least 120 minutes before departure. All required documents must be submitted and the transportation fee paid.

Contact Information

For inquiries from within Japan, call 0570-029-701 or +81-3-6741-8702. For international inquiries, contact the ANA International Reservation and Information Center.