Frontier Flying Service

Service Animals: When assistance from a guide dog or service dog is required, it is transported free of charge along with its owner (or trainer) on the aircraft¹. To this end, it is important that this information is indicated at the time of purchase, in the “Special Assistance” area. Azul does not transport pets in the aircraft's hold, pets travel with their owners in the cabin, in a container beneath the seat in front. During the entire flight, the animal travels next to its owner, in a preferred seat, and must be equipped with a collar, leash and harness with handle, clean and in good health. Just like on our aircraft, these animals can also board the Blue Buses. Customers with a guide dog or service dog cannot check in online, as they must present the animal and its documentation at the airport counter. The transportation of dogs, including guide dogs and service dogs, on flights departing from Brazil to the USA is temporarily suspended by determination of the CDC (Centers of Disease Control and Prevention, US health and prevention agency), due to the outbreak of canine rabies in the location. Azul does not transport animals under 4 months of age.

Emotional Support Animals:

Traveling In The Plane: Dogs are not allowed on flights originating in Brazil to the United States. Only dogs or cats from 4 months old and weighing up to 10 kg (including pet and container) may travel. Each person can only take 1 pet during the flight. In total, up to 3 pets are allowed per flight when traveling within Brazil. On flights outside Brazil*, up to 5 pets are allowed (4 in the Economy cabin and 1 in the Business cabin). Container size and material: It must be a maximum of 20 cm high, 31.5 cm wide and 43 cm long. Rigid containers must be made of fiberglass or strong plastic. Flexible containers must be waterproof, with internal metal rods to reinforce the structure. Other materials such as wood and straw cannot be shipped.

Traveling In Cargo:

Compartment Carrier Details: Dogs are not allowed on flights originating in Brazil to the United States. Only dogs or cats from 4 months old and weighing up to 10 kg (including pet and container) may travel. Each person can only take 1 pet during the flight. In total, up to 3 pets are allowed per flight when traveling within Brazil. On flights outside Brazil*, up to 5 pets are allowed (4 in the Economy cabin and 1 in the Business cabin). Container size and material: It must be a maximum of 20 cm high, 31.5 cm wide and 43 cm long. Rigid containers must be made of fiberglass or strong plastic. Flexible containers must be waterproof, with internal metal rods to reinforce the structure. Other materials such as wood and straw cannot be shipped.

In Cargo Carrier Details:

Brachycephalic Breeds: Pugs, Bulldogs, Persian cats

Dangerous Breeds List: Data