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Service Animals (In-Cabin & Support)

Frontier Airlines accepts trained service animals under specific conditions for both domestic and international travel.

• Only dogs are accepted as trained service animals in the cabin.
• Fully trained psychiatric service dogs are accepted.
• Passengers with a disability may travel with up to two service animals.
• Comfort animals, companionship animals, or any non task-trained animals are not recognized as service animals.
• Service animals must be properly trained to behave in public and be under control via harness, leash, or tether at all times in the airport and on the aircraft.
• Service animals in training and animals under 4 months old are not accepted.
• Only one pet in cabin per person is allowed.
• Disruptive or threatening behavior by a service animal may result in denied boarding. Examples include:
  • Scratching, excessive whining or barking
  • Growling, biting, lunging
  • Urinating or defecating in the cabin or gate area

For reservations booked more than 48 hours before travel, the completed Service Animal Air Transportation Form must be submitted no later than 48 hours prior to travel. For reservations booked less than 48 hours before travel, the form must be submitted in person at the airport.

At the airport, Frontier staff will verify the passenger’s disability status and the animal’s trained service status. If the disability is not apparent, fact-finding questions may be asked about the animal’s training and tasks performed. Passengers should carry a copy of the Service Animal Air Transportation Form for presentation if requested.

Onboard the aircraft:

• The service animal must be positioned so as not to obstruct evacuation routes.
• Passengers with service animals cannot sit in emergency exit rows.
• The animal may be on the floor or on the passenger’s lap if it is no larger than a child under two years old.
• The animal must not extend into the aisle, occupy a seat, or encroach on neighboring seats.
• Use of a pet carrier is optional; if used, it must be stowed under the seat during taxi, takeoff, and landing.

International Travel Requirements

Frontier will not accept new pets for international travel except trained service animals meeting these requirements:

• CDC Dog Import Form receipt
• At least 6 months old
• Appear healthy on arrival
• Proof of a microchip detectable by a universal scanner
• Service dogs from high-risk countries must provide additional documentation, a photo of the service dog, and government-endorsed veterinary documentation

Passengers are responsible for complying with all country-specific regulations for service animals on international itineraries.

Emotional Support Animals

Following changes to the U.S. Department of Transportation’s (DOT) rules, Frontier Airlines updated its policy as of February 1, 2021.

In-Cabin Carrier Details

Traveling with pets in the cabin on Frontier Airlines requires following specific guidelines for both your pet and its carrier.

• Only certain animals are allowed in the cabin:
  • Domesticated dogs and cats must be at least 8 weeks old.
  • Domesticated dogs, cats, rabbits, guinea pigs, hamsters, or small household birds may be carried on flights within the United States.
  • The following species are never accepted: large birds (parrots, macaws, cockatoos, birds of prey), rodents (mice, rats, squirrels), beavers, ferrets, reptiles (including snakes), amphibians, spiders, insects, and wild animals such as lions, tigers, or bears.
• Pets are allowed in the cabin on all domestic Frontier flights.
• You may not sit in row one or an exit row when traveling with a pet.
• Your pet must remain in the travel container at all times for safety.
• If your pet is disruptive, you are responsible for soothing it without removing it from the container.
• Do not sedate your pet for travel; veterinarians advise against it due to unpredictable effects at altitude.
• Do not provide food or water to your pet during the flight to avoid discomfort from stress or motion.
• No oxygen will be administered to pets in the event of an emergency.
• Your pet must be harmless, not disruptive, odorless, and require no attention during the flight.

Travel Container Requirements

• The container must be large enough for your pet to stand, turn around, and lie down naturally.
• The carrier must fit underneath the seat in front of you; some seats may not accommodate pet containers, but Frontier will assist with seat assignments.
• Maximum dimensions:
  • Hard-sided container: 18" length x 14" width x 8" height
  • Soft-sided container: 18" length x 14" width x 11" height
• Soft-sided cases are recommended.
• Only one adult dog or cat may be transported per container.
• Your pet must stay in its container at all times.